Quality Regional INSTALLER SERVICES working with Apogee Acoustics
(Graz) parts
INSTALLERS - the people that can help you refit your Apogee
speakers with accurate GRAZ Apogee replacement parts, assist with technical
issues and advise on upgrades. These people can also advise on local speaker
availability and pricing, and are often the first to hear of speakers being
offered as second hand.
Several years on and installation partners are coming online all over the world!
These people have proven installation experience and can repair your Apogee
speakers should you prefer to have the installation done by somebody experienced.
In all cases it is strongly advised that all shipping to and especially from
the repairers be done in strong shipping crates, well framed and designed to
take the punishment modern couriers seem to specialise in! I have had people
ship speakers to me with no protective crates, wrapped only in cardboard with
disastrous results. I have a simple rule personally – if you consider
your speaker is worth me or an installer-partner’s time to work on, then
it is worth crating properly! Suggestions for planar crates can be had via email.
If in doubt contacting the repairer is the safest way, and please understand
a repairer cannot be expected to send out a repaired speaker in unfit packaging,
as insurance will not cover such risky behaviour. Some pictures of transit damaged
arrivals here.
Installation or repair protocol. It is important that the procedure is followed
so as to be sure the speakers are sent at a time that is convenient for you
and the repairer. Storage of Apogee/Perigee planar speakers can be space consuming,
and as there are often postal lead times for sending ribbons it is important
that these arrangements are followed as closely as possible. It is not uncommon
for speakers to be delivered, tested, parts ordered, the wait for parts, followed
by the time to strip down and repair often meaning that a pair of speakers will
occupy workshop space as a pair for 3 weeks or more. Unplanned intakes can often
lead to delays beyond these times – so it is always best to book! No speakers
should ever be sent without first confirming with the repairer. Stripping down
Apogees may result in finding more parts than just the ribbons are required,
it not being uncommon for clamps to need realigning or in extreme cases remanufacturing
of the odd MDF part. All this is best assessed in a thorough strip-down test
at the repairers place where pictures will be taken and owners informed of potential
problems. In the case of work needing to be done over and above the basic ribbon
replacement – your repairer will contact you with details, sometimes requiring
fairly priced additional charges.
Repairers - types. We have several endorsed repairers, people independent of
Apogee Acoustics /Apogeeribbons but that have a proven track record for using
our ribbon replacements in successful installations over several years. Other
repairers exist, and are in what we refer to as a “probation period”.
This is to take nothing from their ability, but for us to build up a longstanding
relationship with the installer to be sure they are working long term in the
same way as the others. All installers referred to as either endorsed or probationary
have access to the full installation and knowledge base of Apogeeribbons/Perigee
– and receive priority responses to technical enquiries. We are primarily
about offering what we believe is the finest service available for repairing,
restoring or upgrading your speakers!
Regions. There are many countries in the world and we have
only a few repairers. Although these are growing at a steady rate this will
mean that some people may have to ship their speakers internationally to be
repaired should they not want to work on them themselves. This is unavoidable
– however as areas of need are identified more installer partners are
sought. We have no rules about regional control – anybody can get their
speakers repaired at any installer they feel comfortable with. Commonsense dictates
the closest installer should be the first choice to minimise freight distance.
For shipping, try http://www.schenkers.com/
USA INSTALLERS
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USA East Coast Endorsed – Bill Thalmann
Profile – Bill has had years of working in specialist High End Audio
and Musical instrument repair and has repaired almost all Apogee types, and is
well placed to repair your speakers when you need it. Extras such as fabric
and custom paint finishes are available to order.
MUSIC TECHNOLOGY, INC.
5418 Port Royal Road
Springfield, VA 22151
703-764-7005
FAX: 703-764-0079
CELL: 703-501-9419
Click
to email
www.musictechnology.com
and www.talosinstruments.com
____________________________________________________________________________________________________________
USA West Coast Endorsed - Richard Murry
Profile - True Sound Works are a high end audio distributor/retailer that has
an integrated service department to repair your Apogee's using our parts. Extras
such as fabric and custom paint finishes are available to order.
True Sound
Works Inc
2664 Wildhorse Lane
Minden, NV 89423
Office - (775) 267-4244
Click
to email
www.truesoundworks.com
EUROPEAN INSTALLERS
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German
Endorsed – Rolf Mooz
Rolf is a long time enthusiastic owner of many Apogee’s and has been
professionally repairing High End Audio/Apogees for several years now. His experience
with the brand is vast, and he has worked on and replaced ribbons on almost
all types. Based centrally he is well able to solve all Apogee problems in Germany,
and surrounding countries within reach.
Bergwinkel
Audio
Eichgrabenstrasse 12
63628 Bad Soden Salmünster
Germany
Tel: 06056/9839670 or 00496056/9839670
(from outside of Germany)
Fax: 06056/9839672 or 00496056/9839672 (from outside of Germany)
Click
to email
www.bergwinkelaudio.de
____________________________________________________________________________________________________________
 Swiss Endorsed –
Frank
Frank aka "GROOVE-T" has a high end audio shop called
Hifiburg, based
in Rapperswil Switzerland, also in easy reach of surrounding countries such
as Italy. He has owned almost all Apogees, repaired many and has a long association
with the brand. His ribbon installation training was undertaken at Apogee Acoustics
in Australia. Trained by Graz
Hifiburg
Herrenburg 22
Rapperswil
Switzerland
Tel: 055/210 49 26
Click
to email
www.hifiburg.ch
____________________________________________________________________________________________________________
Netherlands Endorsed - Henk van der Hoeven
Henk has a long association with Apogee’s and repaired almost all types
over the years. Still an Apogee user (Full Ranges), his enthusiasm for the brand,
and accurate carpentry/paintwork make for a one stop Netherlands solution for
Apogee owners.
Click
to email
____________________________________________________________________________________________________________
UK
All UK Endorsed - Jon Oakey
Jon Oakey, founder of the www.apogeespeakers.com website, long time owner and
repairer of Apogee’s, UK distributor of Apogee, Perigee Speakers and
Rowen amplifiers. Well placed
centrally in Birmingham to handle all UK Apogee problems. His experience spans
all of the Apogee range. Trained by Graz.
Reality Audio
8 Dorrington Green
Birmingham
B42 1QA
Tel: 0121 356 2697
Mobile: 07720 426555
Click
to email
www.reality-audio.com
____________________________________________________________________________________________________________
Australia/Asia Pacific
People in this area should contact GRAZ
at Apogee Acoustics directly.
Speakers sent by arrangement to the repair/manufacturing centre based on the
Sunshine Coast can be assured of a quality service with attention to detail
and special requirements.
Click
to email
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