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Spares – contact Some simple rules for contacting Graz/Apogeeribbons for spares. No email will be answered unless the speakers serial numbers are clearly in the subject line. Much time is wasted explaining repair procedures and options in detail to people considering buying secondhand Apogee speakers, usually who haven’t considered the buyers guide! When speakers are offered on the web for sale waves of “owners” of that particular speaker type tend to swamp with repair questions, and no specific problem. No serial number = no reply. I am sorry if this offends. Shipping – can I ship “reduced value”? Sorry – no. Nobody likes to pay duty on imports, none more than me as I have to import many items to manufacture ribbon parts. Whilst I understand the irritation of import duty, it doesn’t compare to the experience of devaluing a ribbon part shipment that subsequently gets damaged in shipping, and is subsequently NOT covered for replacement costs on insurance. All ribbons will be shipped at full price, as to not do so places me in a precarious position with credit card companies comparing the partial values people want on their goods to the actual real values quoted and charged, either way I am at risk and will not enter into such agreements. Ribbons are shipped at the quoted price, with insurance. Shipping – methods. Always insured. As it is a policy to ship insured some countries have decided over the last few years that standard airmail is not able to be insured. Such countries (eg Canada, Germany, Israel) can only be serviced using the postal-courier service known as EMS who work with DHL in some of their partner countries. Whilst this is sometimes inconvenient it is better to be safe and covered! Payments. Please note that only the payment methods below should be used, as some have sent bank cheques from their country that have no real representation here in Australia and this has caused delays and problems for both the client and myself! Western Union is the preferred payment method - I have never had a problem with this, their rates are fair (as it goes) and timing faster than all other services. Credit card types taken are
Visa, Mastercard & Bankcard - Amex’s rates for vendors are poison!! At
this time we have no facility or plans to use Paypal, with little confidence in
the system. I can be phoned or
faxed with your details. All of my exchange rates for US$
are the day rates at http://fxtop.com Payments – “light payments”. Several times people have sent subtly undervalued Westen Union amounts and I have at times let this slide but unfortunately, due to the lack of price rises and decline of the US$ there is no margin left for this. People attempting to make light payments or pass the exchange commission costs for their bank onto me will have to make their payment in full before the parts are shipped. Parts supply –
After long consideration
at the start of 2007 it was considered that supply to amateur installers of bass ribbons was unwise for several reasons, mostly as installation is
intimidating for many to say the least. To
ensure a good job is done it is simply better to get speakers repaired via
regional installers and this is the only way I am willing to proceed.
All to often I have had people try over several emails to convince me
that they were easily able to complete the task,
and predictably when things did not go according to plan despite hours of
extra questions and coaching via phone and email the suggestion they should
never have been supplied has been put back on me, no longer. |
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email us Apogee Acoustics PO BOX 1316 Caloundra Sunshine Coast Queensland 4551 Australia |
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