There is both an on-topic and greater topic to this story, and I am under legal instruction to keep to the on-topic of this as much as explanation requires.
MY SINCERE PUBLIC APOLOGY TO ULRICH IN THIS MATTER. Ulrich knows this was a nasty surprise for me too, when it happened. He has been a tolerant, kind and constructive client, better than one could expect in his circumstances, and a pleasure to work through this mess with to a solution.
Positive. Ulrich - as you know I am beyond happy that your speakers are delivering the results you (rightfully) expected from the start. My sincere thanks to Frank (Hifi BURG, Switzerland) for his timely, accurate response. Well done, my friend and associate of 11+ years.
To be honest when I found out about this situation it made me a bit sick. Apology and urgent rectification were my first thoughts, and what would have been the normal line of rectification had been closed in a VERY abnormal situation (with Rolf) - something that I had only found out about 6 days before. To those ends the two closest Apogee Acoustics endorsed Installers to Ulrich were considered, their proximity and current workloads assessed, and the speakers went to Frank (Apogee Acoustics Installer for Switzerland). Once there the detailed analytical tests and subsequent strip down followed, assessments were made by Frank and myself (Frank taking pictures and acting as my local eyes). Several disturbing anomalies were found, and a parts list was made for rectification, and new parts sent to Frank on an expedited service. Reduced impedance, inactive panel areas, inaccurate bass installation, tuning and bass circuit errors, wrong TW xover parts, amongst others and a dangerously low 0.7 ohms bass panel reading. Rectifications were made to the speakers in accordance with requirements in Franks workshop using new bass panels, and other new parts previously sent to Rolf (when acting as Installer) that strangely had not been fitted to Ulrich's speakers - parts I later found out had been used in another application...
The problems found explained clearly why the amplifiers Ulrich had used for years had problems driving them when returned by Rolf - leading to steering to buy Rolf and Armin's Weiteck amplifier as the solution. Rolf didn't answer his phone any time I called to discuss Ulrich's problem, and never returned calls.
On January 18th this year I found out something that affected former Installer Rolf Mooz and his partner Armin Weidner's status as our Installer-Agents for Germany. Something personally so very disturbing, costly and absolutely heartbreaking for me (I don't use this lightly). Consequently they were given 24 hours to respond to questions/allegations, and following a phone call with Rolf were removed from the Installer-Agent's list on the Apogee Acoustics site due to several breeches of their agency. This happened on January 19th 2011. At this time I was not aware of client problems. Despite this complete severance Rolf's Bergwinkel Audio internet site has continued to misleadingly advertise they exclusively use "GRAZ APOGEE ACOUSTICS CNC parts" on their main welcome page until a few days ago - infuriating to me and beyond my control. The whole Bergwinkel web site has since disappeared in the last week.
All Installers make occasional mistakes (me too), and I stand behind them with parts, encouragement and instruction at all times to make the clients experience a good one. Rolf has made such mistakes and I have helped him through the years so as this didn't impact on clients - no worries. Ulrich's Scintilla's had several mistakes and the usual feedback and dialogue with Rolf was not in place as Rolf was deeply engaged in activities (unknown to me at the time) that ultimately kept him from communicating with me. A reject blemished bass panel was fitted to Ulrich's Scintilla's despite an instant replacement having been sent out by me immediately I was informed by Rolf. I assume this replacement was deemed needed elsewhere...
I was not made aware of any problems with Ulrich's Scintilla's despite Rolf's associate having an unusually detailed consultation with me regarding the speakers, deep in all aspects of the work.
I honestly had no cause to believe there were problems, until told by Ulrich - 6 days after Rolf had been removed from the Installer list.I am very accessible for both Installers and clients and my aim is to repair classic Apogee Acoustics speakers to better than new status. For over a decade this has been my professional life, and I do take my work obligations very seriously and understand the product properly. I often, almost always contact clients for feedback and always welcome this - good or bad. People with problems with work should contact me if they feel they have reason to criticise the Installer-Agent's work - or cannot reach agreement with their Installer.
Without fear of rejection out of hand by me. I do not take lightly that people are dealing with me largely on 'faith" to restore their speakers properly either here or via an Installer, and am always ready to mediate if/where required.
I have also since (last few weeks) had pictures sent of another client's speakers returned to them
extensively damaged whilst in Rolf and Armin's control, repairs commencing during the time Rolf and his partner was acting as Installer-Agents. This is another story though. Clients with similar situations or problems should contact me asap - I want to help.
Many who know me understand there is a deeper story with Rolf and are aware of it. To be honest I am still close to disbelief and full of disgust for the big picture here! We are in a legal dispute with Rolf and Armin over several premeditated malicious actions on their behalf, and until those are resolved I have been advised I should restrict my comments to clients cases dispassionately, despite my personal feelings to speak from the heart!
Bottom line. Installers not on the list are no longer Installer's, no longer able to supply or be supplied with our GENUINE parts, or be backed up with our support, advice and service.
ROLF MOOZ & ARMIN WEIDNER as of January 19th this year are no longer our associates and were removed from the Installer list. As they only ordered our parts on a case-by-case basis they carry no old stock of ours, and will not be supplied new stock.People located in Germany requiring Apogee repairs should contact long term Installer-Agents Frank (Switzerland) or Henk (Netherlands) to arrange a genuine repair using our GENUINE parts and methods.http://www.apogeeacoustics.com/installers.htmlSincerely
Graz
http://www.apogeeacoustics.com